Returns & Cancellation Policy

Elite Equine Tack Emporium Ltd

Company Number; 14256845

Customers have the right to cancel under the Consumer Contract Regulations in addition to our Returns Policy. When customers have received goods that they need to cancel under the Consumer Contract Regulations, we require the Goods to be returned to us prior to any refund taking place. The cost of the return shipping must be paid by the customer

If you Return your item(s) to us within 3 Months of receipt, in unsoiled, undamaged and unused condition, we will happily Refund or Exchange them for you. This includes all tags still being attached and returned in the product packaging in which the items were sent out in. Please do not apply postal stickers directly on to the product packaging. E.g, footwear boxes, rug bags etc. In the event of these terms not being adhered to, we may be forced to deduct from your refund.
Refunds within the statutory period are made in line with the Consumer Contract Regulations.

Returns to be made to our office address:
Elite Equine Tack Emporium
Slippershaw Barn
Half Acre Road
West Yorkshire
BD13 3SG

It’s essential that you include a covering note with your parcel, telling us:
Your Original Order Number,
Your Name and Contact Phone Number,
Whether you would like a Refund or an Exchange (and what you might require in exchange).
We strongly advise customers to obtain proof of postage from the Post Office, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation. Return costs will be covered by the buyer.